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Cemcoenterpriseuk@gmail.com
Frequently Asked Questions
TOP QUESTIONS
You can cancel your Shave Plan straight from your Cemco Enterprise’s Profile. Make sure you’re signed in, then just go to the Your Subscription tab. From here, scroll down and you will see a section titled ‘Want to take a break?’ Click on this, and you will be able to choose to Skip, Pause or Cancel your subscription.
You can modify your Shave Plan straight from your Cemco Enterprise’s Profile. Make sure you’re signed in, then from there you can add or remove products and change your next shipment date.
To change how regularly you get your Shave Plan deliveries, click ‘Edit’ on ‘Subscription Frequency’ and choose the option that works for you.
To change your Next Box send date, click ‘Edit’ on Next Box Ships On and choose which option works for you. You can ‘Send Now’, delay by 1 week, or choose a specific date from the calendar view.
To change your Shave Plan bundle, click ‘Edit’ in ‘Whats in my next box?’. Choose the bundle which suits you, and all of your upcoming deliveries will be updated. You can also add additional items to your Shave Plan, either as a one time addition, or ongoing subscription. When you subscribe, you get 10% off!
Cemco Enterprise’s Rewards is our new offering, exclusive to Harry’s customers. You’ll be able to discover our favourite partner brands, and bag yourself lots of great offers and discounts. To get started, simply head to Account and click ‘Get Started’ below the Harry’s Rewards banner. If it’s your first time, you’ll be asked to provide your first and last name. If you have any issues, please get in touch with our team at Cemcoenterpriseuk@gmail.com.
Head to the Sign In page and click “Forgot Password”. Enter your email address and click submit and we’ll send a password reset email to your inbox. Make sure to check your spam folder if it hasn’t arrived in a few minutes.
If you’re still having trouble, it could be that you made a typo in your email address when you signed up to Cemco Enterprise’s. Please get in touch with us and we can help locate your account.
Make sure that you’ve entered your billing postcode along with your payment information. The shipping and billing postcodes you have entered should have a space between the two parts (e.g. WC2N 4AZ) and no additional spaces before or after. If you have recently moved, please try the postcode associated with your previous address as these details may not have updated with your bank yet.
We deliver to the UK, including the Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands. We can also ship to BFPO address and PO Boxes. Any orders for next day delivery need to be placed before 4pm.
Yes, we do for an extra £5.95. Our cut off time for next day delivery is 4pm Monday to Thursday. If you select next day delivery before 4pm Monday to Thursday it will be processed, dispatched and with you the next working day. Orders placed after 4pm will be processed the next day and delivered the day after that. Any orders placed on Friday, Saturday or Sunday will be processed on Monday and delivered the following day.
ORDER QUESTIONS
We try to pack and send orders as quickly as possible, which may mean it’s too late to change or cancel an order. If you’re on a Shave Plan you can change the timing of your deliveries from your Harry’s Profile. We’ll also send you a reminder two days before your Shave Plan is due to dispatch in case you want to make any changes. For other orders, please get in touch with us and we’ll see what we can do.
All products purchased from Cemco Enterprise are covered by the Cemco Enterprise’s Quality Guarantee. If you don’t love the product, return it within 30 days for a full refund. Just contact us and we’ll take care of it.
We deliver to the UK, including the Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands. We can also ship to BFPO address and PO Boxes. Any orders for next day delivery need to be placed before 4pm.
Some products are too big to fit through a standard letterbox. If you’re not in when your order arrives our delivery partner will attempt to deliver a further two times, or leave it in a safe place or with a neighbour. In some instances they may need to leave a card with additional instructions.
You can track your Harry’s order by clicking the “Track Package” button in your dispatch email, or from your Order History.
Just to note, orders that are 8 Blade Cartridges only will be delivered untracked with Royal Mail in 3-5 working days.
Head to the Sign In page and click “Forgot Password”. Enter your email address and click submit and we’ll send a password reset email to your inbox. Make sure to check your spam folder if it hasn’t arrived in a few minutes.
If you’re still having trouble, it could be that you made a typo in your email address when you signed up to Cemco Enterprise’s. Please get in touch with us and we can help locate your account.
PRODUCT QUESTIONS
Our blades have a precision trimmer on the top of the cartridge. This is great for getting hard-to-reach places (like under your nose) as well as detailed shaving and edging of moustaches and sideburns.
The Truman handle is about 2 grams heavier. The Truman weighs 39.4 grams and the Winston weighs 37.4 grams.
Our blades generally last about 6-8 shaves, though this will depend on your hair type and shaving habits.
Lots of women are happy Harry’s customers.
Our blades are engineered and manufactured in our factory in Eisfeld, Germany using Swedish steel, our handles are made in China and our face, body, and hair care products are formulated in labs in the US and UK.
Our blades are designed to fit exclusively with our handles. They are not designed to work with any other brands.
There are 5 evenly spaced razor blades, in one cartridge.
All of our products are vegan, with the exception of Texturising Putty, which contains lanolin. We do not perform animal testing on any of our products and there are no plans to change that.
Cemco Enterprise’s Rewards is our new offering, exclusive to Harry’s customers. You’ll be able to discover our favourite partner brands, and bag yourself lots of great offers and discounts. To get started, simply head to Account and click ‘Get Started’ below the Harry’s Rewards banner. If it’s your first time, you’ll be asked to provide your first and last name. If you have any issues, please get in touch with our team at Cemcoenterpriseuk@gmail.com.
SHAVE PLAN QUESTIONS
Our Trial Set is available for £3.95 when you sign up for a Shave Plan. The Trial Set contains a Truman handle, a Cemco Enterprise’s Blade and a travel size Shave Gel.
During the sign up process you’ll answer some questions about your shaving habits, and we’ll create a Shave Plan just for you. After about one week with the Trial Set, we’ll send you an email letting you know that your first Shave Plan is due to be dispatched. You can modify or cancel your Shave Plan at any time from your Cemco Enterprise’s Profile.
Trial Offers are one-time only for new customers and are limited to one per household. Additional Trial Set orders are charged at the full price of £11.25.
You can cancel your Shave Plan straight from your Cemco Enterprise’s Profile. Make sure you’re signed in, then just go to the Your Subscription tab. From here, scroll down and you will see a section titled ‘Want to take a break?’ Click on this, and you will be able to choose to Skip, Pause or Cancel your subscription
You can modify your Shave Plan straight from your Cemco Enterprise’s Profile. Make sure you’re signed in, then from there you can add or remove products and change your next shipment date.
To change how regularly you get your Shave Plan deliveries, click ‘Edit’ on ‘Subscription Frequency’ and choose the option that works for you.
To change your Next Box send date, click ‘Edit’ on Next Box Ships On and choose which option works for you. You can ‘Send Now’, delay by 1 week, or choose a specific date from the calendar view.
To change your Shave Plan bundle, click ‘Edit’ in ‘Whats in my next box?’. Choose the bundle which suits you, and all of your upcoming deliveries will be updated. You can also add additional items to your Shave Plan, either as a one time addition, or ongoing subscription. When you subscribe, you get 10% off!
You can order as-needed from our products page, no Shave Plan required. You can also buy Cemco Enterprise’s in-store at Boots, Sainsbury’s and online at Boots.com.
Our £3.95 Trial Set is only available when you sign up for a Shave Plan at Cemco Enterprise.
To change your delivery address simply log in to your Cemco Enterprise’s Profile and follow these steps:
1. Sign in to your Profile and click ‘Your Shave Plan’ in the bottom left of the screen
2. Click ‘Delivery Address’ in the bottom left of the window. A pop-up will appear from the right and click ‘Add Address’
3. Enter your new delivery and click ‘Save Address’ at the bottom
4. Your new shipping address has been added
To update your payment method, simply log in to your Cemco Enterprise’s Profile and follow these steps:
1. Under “Your Next Box” scroll down to “Payment Method” and choose “Add Card”
2. Once you have entered the information click “Save Card” to make sure that information is saved
3. Your Shave Plan will charge to that new card going forward
To delete your billing information from your profile, simply login to your Cemco Enterprise’s Profile and head over to the Your Details tab.
There you will see all the payment cards stored on your profile. Click the card you wish to delete and choose ‘Delete card’.
You will not be able to delete a card that is associated with a Shave Plan. To change this head over to ‘Your next box’ where you can change the payment method in the subscription settings.
PAYMENT QUESTIONS
Make sure that you’ve entered your billing postcode along with your payment information. The shipping and billing postcodes you have entered should have a space between the two parts (e.g. WC2N 4AZ) and no additional spaces before or after. If you have recently moved, please try the postcode associated with your previous address as these details may not have updated with your bank yet.
We accept Visa, Mastercard and American Express. We also accept Paypal, Apple Pay and Google Pay.
You can enter your code at the bottom right of the checkout page. Type the code into the box labelled “Coupon code” and click apply. Once that’s done your basket should update with the products or discount the promo code is valid for.
As part of a new European regulatory requirement, your card issuer may request additional information to complete online payments (e.g., a one-time code sent to your phone or fingerprint authentication through your mobile banking app). Contact your card issuer if you have problems completing this step.
Not necessarily, it’s up to your card issuer to trigger the prompt for this additional information. You should contact them if you’d like more details.